Hilo Bus Services

Great trip, very informative and got to see so many ares of the park. Van was very nice and comfortable and had video to provide a lot of great info on way up to the park. Photos another great perk! Highly recommend

I booked this tour through Cool Hawaii. Daniel was very good. We went to Kilauwea and had a wonderful experience. He was knowledgeable and showed us different types of lava rocks. Overall, it was informative and enjoyable trip.

We had an amazing experience with Big Island VIP on a single-day inter-island trip to Hawaiʻi Volcanoes National Park. Our private guide, Rob, was knowledgeable, fun, and made the day incredibly engaging—especially for our 13-year-old.The tour was fully customized for our family and included exploring lava fields, learning about the volcanoes, and even watching a volcano documentary on the van’s video screen between stops. Water and snacks were provided, which was a great touch.We missed the most recent eruption by less than 24 hours (sigh!) but Rob sent photos and videos of it to us which was super nice!A fantastic, educational experience and a highlight of our trip. Highly recommend! 🌋

Incredible tour even though the volcano did not cooperate. I would recommend this to a friend. It was great!

⭐️⭐️⭐️⭐️⭐️ Amazing Volcano Tour with Big Island VIP! Our tour with Big Island VIP was absolutely fantastic! Rob was incredibly knowledgeable and shared so many great insights about the island’s volcanoes, history, and culture. He went above and beyond — even acting as our personal photographer for the day and capturing incredible memories. Highly recommend this experience to anyone visiting the Big Island! 🌋📸🌺

Amazing tour. The weather was very uncooperative which made it tough but somehow she still managed to give us a great tour and a great day. Very informative and entertaining!

We enjoyed the Ultimate Hilo Volcano Tour with Rob. He met us on the pier at 8 am. We beat the crowds by starting early. Very informative videos in the van on the way up to Hawaii Volcanoes National Park. We parked at Volcano House and viewed the eruption that began the night before our arrival. After viewing the eruption, we saw a lava tube in the rain forest, craters, fissures and lava flows. While out on Chain of Craters Road, Rob noticed increased activity back at Kilauea. We returned for lunch at Volcano House to see a lava fountain 600-1000 feet high. It was a once in a lifetime experience! Rob showed us a wonderful and informative day. Before our return to the cruise ship, we saw Rainbow Falls and a black sand beach. Also, Rob took many pictures all day and provided a free upload for us.

We travelled as a family of ten on the Pride of America cruise. We booked this private tour wanting a more personal experience. The entire day from start to finish was fabulous. Skylar was great, very knowledgeable, professional and friendly. He made sure that the entire family had enough time to enjoy the sites, and timed everything perfectly to ensure we made it back to port on time. Highly, highly, recommend.

Today's tour was truly amazing. I doubt there is a more knowledgeable guide for the volcanic National Park than Jodi. She was engaging, entertaining, and very personable, going above and beyond to ensure we had a fantastic experience. I highly recommend her to everyone and will definitely be passing on her name to my friends and travel agent. I am eagerly looking forward to seeing her again in the future. (Group of 8 - parents and 6 young adults 20’s/early 30’s)

Our trip to Hawaii was a gift to celebrate many different events all at once (wedding anniversary, graduation from college, 30th and 60th birthdays), so we wanted to make every day special. Touring with Big Island VIP definitely made our day in Hilo and Volcanoes National Park extremely special.The four of us were cruising on the NCL Pride of America and had one day in Hilo, and we wanted to make the most of our time at the Park. We were originally going to rent a car and try to see the park on our own, but decided that we would be able to learn more with a guide. Rob picked us up at the pier early, and we were able to beat the crowds to the main tour spots, as well as go to locations in the park that not many people get to see. There is so much to see and do in the park, and we definitely appreciated Rob taking us to so many wonderful places. My husband was especially fascinated and had a wonderful dialogue with Rob about everything we saw throughout the entire day. The tour is enhanced by videos in the van explaining what we were about to see - the history of the volcanoes, the different types of lava, and the various eruptions that have occurred over the years. Rob is an encyclopedia of information, and it is evident how much he loves the island and sharing it with people. A bonus was that pictures were taken throughout the day, and shared with us after the tour. We all had a wonderful day (and had an equally wonderful day in Kona, for we booked a tour with Rob the next day as well)!

Jodi was amazing! The tour was informative and fun. She made our group feel like part of her family. We were thrilled that she took so many pictures and gave us the digital copies. We had a group of 8 that one of our members put together based on Jodi’s suggestion of how to get others on the tour. Totally worth the cost we paid. I highly recommend Jodi and her company.

Very happy that we booked this tour! Skylar picked our group of 10 up on time and was well-prepared with rain gear, flashlights, water, and snacks. He took photos throughout the day for our group so we could just ralax and take in the sights. We had a tour around Hilo and saw some of the well-known landmarks, parks, and waterfalls before driving up to Volcanoes National Park. Everything was well-organized and very informative. Getting a first hand account of the history and culture of the area, information about native plants and animals, and of course about volcanoes made our trip so memorable. Thank you Skylar and Big Island VIP! Definitely recommend!!

Robin really made the difference when it came to exploring and experiencing what the Big Island has to offer. Robin was so knowledgeable and funny. His schedules were excellent and kept us on track. The more you move the more you see. He will cater this experience to meet your needs. The van was so clean and comfortable, we traveled in style! This is a must do!

Rob and Jodi and their tour company and our driver and tour guide, Skylar, were outstanding! Our party of eight give them six stars in a five-star rating. We were more than pleased and delighted time and again. We give them the highest recommendation possible!

Dash was our tour guide from Big Island VIP! He was amazing and so knowledgeable. He was also very high energy, took great pictures for us, and we loved hearing stories and experiences. The van was comfortable for our family of 6 and he also provided us with water and snacks. Overall, a an amazing experience. We would recommend a tour with Big Island VIP!

What a great experience with Big Island VIP! Our guide Skylar was courteous, engaging and very knowledgeable about the park’s geology, flora and fauna. He even customized our trip based on our preferences, spending time in parts of the park that most tours don’t explore. If i could, i’d rate this excursion 10 stars!!